Refund policy
Damaged or faulty wine
If your wine arrives damaged, corked, or otherwise faulty, please contact us within 7 days of delivery at wine@colladoway.com with a description and photo. We will arrange a replacement or full refund at our discretion.
Change of mind
We are unable to accept returns for change of mind on perishable goods. Please choose carefully.
Lost or missing orders
If your order has not arrived within a reasonable timeframe, get in touch and we will investigate with our carrier.
How to contact us
Daniel Way 0476 279 405
Catalina Collado 0412 262 704